DuelBits Privacy Policy

At DuelBits, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we collect, use, store and safeguard your information when you play at DuelBits, and it applies to all visitors and registered players of our website. By accessing DuelBits Casino or creating an account, you agree to the practices described below.

Who We Are

Our services are operated by Liquid Entertainment N.V., registered in Curacao under registration number 153298, licensed by the Government of Curacao under licence GLH-OCCHKTW076092020. Herpestidae Services Limited, a wholly owned subsidiary registered in Cyprus, provides management, payment and support services on our behalf. Together, we are referred to as "we", "us" or "our" throughout this policy.

Information We Collect

When you register for a DuelBits account, use DuelBits login credentials, deposit funds or place bets, we collect several categories of information necessary to provide our services and comply with our licensing obligations.

• We collect registration data such as your name, e-mail address, date of birth and country of residence.
• We record your gaming activity, including bets placed, games played, and deposits or withdrawals made using cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Tether and others.
• We gather payment information relevant to your chosen deposit or withdrawal method, including wallet addresses and transaction records.
• We track technical data such as your IP address, device type, browser information and login timestamps to maintain the security of your Duelbits account.
• We may collect communication records when you contact our customer support team via live chat or e-mail.

Verification and Compliance Data

Our compliance obligations under Curacao licensing require us to verify your identity before processing certain withdrawals. We may request identification documents, proof of address or source-of-funds documentation as part of our Know Your Customer procedures. We retain this information for as long as required by applicable anti-money laundering regulations.

How We Use Your Information

We use the data we collect for legitimate business purposes connected to operating DuelBits Casino and improving our services.

• We use your information to create and manage your Duelbits account and to authenticate your Duelbits login.
• We use transaction data to process deposits, withdrawals and to calculate rakeback and VIP Club rewards.
• We use your activity data to detect fraud, prevent money laundering and ensure fair play across our slots, live casino and sportsbook offerings.
• We use your contact details to send you information about promotions, including welcome bonuses, free spins, leaderboard prizes and other DuelBits bonus offers, where you have consented to receive such communications.
• We use technical data to maintain the security, stability and performance of our platform, including our 5,000+ games library from over 92 providers.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, compliance with our legal and regulatory obligations, our legitimate interests in operating a secure gaming platform, and, where applicable, your consent for marketing communications. You may withdraw consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with the following categories of recipients where necessary to operate our services:

• We share data with payment processors and cryptocurrency networks to process your deposits and withdrawals.
• We share information with regulatory authorities, including the Government of Curacao, where legally required.
• We share data with our game providers, such as NetEnt, Pragmatic Play, Evolution Gaming and Playtech, solely to the extent necessary to deliver gameplay and verify results.
• We share information with fraud prevention and anti-money laundering service providers to protect our platform and our players.
• We may share data with our affiliated entity, Herpestidae Services Limited, which supports our management, payment and customer support functions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on DuelBits, remember your preferences, and analyse how our website is used. Our Cookie Policy, available separately, provides further detail on the specific cookies we use and how you can manage your preferences through your browser settings.

Data Security

We are committed to protecting your data using industry-standard technical and organisational measures, including encryption of sensitive information, secure server infrastructure and restricted access controls. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to protect your own account credentials, including your Duelbits &Q9t3b6P*%135l0v.

International Data Transfers

As we operate internationally and serve players across markets including the United Kingdom, Spain, Germany, Brazil, France, Japan, China, Turkey and India, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for any such transfers, consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our regulatory, tax and anti-money laundering obligations. When data is no longer required, we securely delete or anonymise it in accordance with our internal retention schedules.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team at support@duelbits.com, available 24/7 via live chat and e-mail.

Children's Privacy

Our services are strictly intended for individuals who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and we will delete any such data if we become aware of it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of DuelBits Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our customer support team at support@duelbits.com. We are available around the clock to assist you with any privacy-related enquiries regarding your Duelbits account.